A patient has the right to:
- Be treated with courtesy and respect, with the appreciation of his/her individual dignity, and with the protection of his/her need for privacy.
- Receive a prompt and reasonable response to questions and requests.
- Know who is providing medical services and who is responsible for his/her care.
- Know what member support services are available, including whether an interpreter is available if his/her does not speak English.
- Know what rules are regulations apply to his/her conduct.
- Express grievances regarding any violation of his/her rights, as stated in Florida law. Through the grievance procedure of health care provider and health care facility which served him/her and to the appropriate state licensing agency.
- Be give, by his/her health care provider, information concerning diagnosis, planned course of treatment, alternatives, risks and prognosis.
- Refuse any treatment, except as otherwise provided by Law.
- Be given, upon request, full information and necessary counseling on the availability of known financial resources for his/her care.
- Receive, upon request, prior to treatment, a reasonable estimate of charges for medical care.
- Receive a copy of a reasonably clear and understandable, itemized bill and, upon request, to have the charges explained.
- Impartial access to medical treatment and accommodations, regardless of race, national origin, religion, physical handicap, or source payment.
- Treatment for any emergency medical condition that shall deteriorate from failure to provide treatment.
- Know if medical treatment is for purposes of experimental research and to give his/her consent or refusal to participate in such experimental research.
- Be provided with a description of and a link to the performance outcome and financial data published by the Agency for Health Care Administration.
- A member who is eligible for Medicare has the right to know, upon request and in advance of treatment; whether the health care provider or health care facility accepts the Medicare assignment rate.
A member is responsible for:
- Providing to his/her health care provider to the best of his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medication and other matters relating to his/her health.
- Reporting unexpected changes to his/her condition to his/her health care provider.
- Reporting to his/her health care provider whether he/she comprehends a contemplated course of action and what is expected of him/her.
- Following the treatment plan recommended by his/her health care provider.
- Their actions if they refuse treatment or do not follow the health care provider’s instructions.
- Assuring that the financial obligations of his/her health care are fulfilled as promptly as possible.
- Following health care facility rules and regulations affecting member care and conduct.
- For keeping appointments and, when he/she is unable to do so for any reason, for notifying the health care provider or health care facility.